Refund and Dispute Policy

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Please Note: Here at TIR Consulting, we do not conduct transactions directly through our website www.tir-consulting.net. We focus on working with qualified clients who have specific needs. We are dedicated to providing services that truly benefit our clients, and we will not offer a service if we believe it will not assist you.

If you are interested in any of our services, please don’t hesitate to reach out. Email us at enzo@tirconsulting.net, and we will be happy to discuss how we can assist you in achieving your goals.

Thank you for choosing TIR Consulting. 

Services: TIR Consulting provides digital marketing services that are customized to each client’s needs. Due to the nature of our services, refunds are considered on a case-by-case basis. Here are the conditions under which a refund may be granted:

Non-Delivery of Service: If for any reason we are unable to deliver our services as promised, clients will be eligible for a full refund.

Service Not As Described: If our delivered service does not match the description provided or does not meet the specified requirements, clients may request modifications or a full refund.

Cancellation: If a client cancels their service request before work has commenced, a full refund may be issued based on any non-recoverable costs incurred by TIR Consulting at the time of cancellation.

Products: If TIR Consulting ever offers digital products, refunds will be granted under the following conditions:

All refund requests must be submitted in writing and include detailed reasons for the request. Refunds are processed within a certain number of business days after approval.

Dispute Resolution Policy

We aim to resolve any disputes amicably and professionally. If you are dissatisfied with any aspect of our service, we encourage you to contact us at enzo@tir-consulting.net to discuss the issue. We are committed to understanding and resolving your concerns as swiftly as possible.

If we are unable to resolve the issue to your satisfaction, you may escalate the dispute by following these steps:

Formal Written Complaint: Submit a formal complaint via email to  enzo@tir-consulting.net. Please include detailed information about the service, the nature of the dispute, and any supporting documents.

Investigation: Our team will investigate the complaint and may contact you for further information. We strive to resolve disputes within 2 business days.

Resolution: After investigation, we will propose a resolution. If you are not satisfied with the proposed resolution, you may request a review of the case.

External Mediation: If the dispute cannot be resolved internally, either party may seek third-party mediation before pursuing any legal action.

Modifications to the Refund and Dispute Policy

TIR Consulting reserves the right to modify this policy at any time. We recommend that our clients review this policy periodically to stay informed about how we handle refunds and disputes.

Contact Us: For more information about our Refund and Dispute Policy, please contact us at  enzo@tir-consulting.net